Career Opportunities
We’re always on the lookout for talented individuals to join our passionate team.
Help us deliver excellence and make an impact in everything we do.
Join Baker’s Best and be part of a team that creates
exceptional experiences for both clients and staff.
We cultivate a dynamic and supportive workplace where passion, creativity, and excellence come together, empowering every team member to grow, succeed, and take pride in creating unforgettable experiences for our clients.
Full Time Opportunities
EVENT COORDINATOR
Essential Job Functions:
- Work closely with sales manager to coordinate all full service corporate and social events
- Coordinate all details of events including preparation of kitchen orders, event notes, rentals and beverage orders
- Organize all logistics for events including floor plans, and other services as requested by the client; ensure that all requirements are communicated to the operations team and completed to the client’s specifications
- Provide innovative ideas for displays and set-up
- Communicate details directly with off -site team to develop execution plan for events
- Effectively communicate information and changes to all departments
- Work with Sales Manager to schedule site visits and attend client tastings for clients
- Reconcile events and approve department invoices
- Conduct project driven research as necessary
Qualifications:
- Minimum of 2 years of event coordinating experience in the hospitality industry
- Experience in event coordinating corporate and social events
- BA Desirable
- Strong oral and written communication skills
- Excellent planning and organizational skills and keen attention to detail
- Knowledge of MS Excel, Word, Power point, Access, and Outlook
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
CUSTOMER EXPERIENCE TEAM MANAGER
Essential Job Functions:
- Customer Coordination: Manage inbound customer calls, email inquiries, and online orders, ensuring timely responses and high service standards.
- Daily Operations: Ensure adherence to time-sensitive procedures such as next day order checking, daily ordering deadlines, and other routine practices.
- Operational Coordination: Ensure smooth coordination across departments (Sales, Catering, Culinary, Operations, and Logistics) to ensure timely order fulfillment and event execution.
- Process Improvement: Oversee and continuously enhance customer service processes to increase productivity and efficiency.
- Scheduling & Staffing: Oversee the scheduling and allocation of customer service staff for daily operations, ensuring proper staffing during peak hours, special events, and holidays. Manage time-off requests, shifts, and ensure team coverage.
- Quality Control: Monitor service and product quality from start to finish, ensuring consistency and adherence to Baker’s Best standards. Address and resolve any operational issues related to service delivery or product discrepancies.
- Customer Relations: Develop strong customer relationships, assist with menu planning, staff management, and event follow-ups, by delivering knowledgeable, polished, and courteous service.
- Team Management: Involved in hiring and recruitment, training and evaluating team members for future advancement.
- Order Accuracy: Support the expediting department with secondary order checking, particularly during busy periods and holidays, to ensure customer satisfaction.
- Menu Guidance: Provide expert menu advice, recommendations on quantities, budgets, and special dietary considerations.
- Sales Support: Support efforts to increase sales through creative marketing initiatives.
- Holiday/Event Prep: Prepare for high-volume times and ensure all team members are ready for upcoming events or busy seasons.
- Internal Communication: Regularly communicate with the leadership team, managers and customer service team members, regarding key responsibilities and expectations.
- Safety & Compliance: Facilitating awareness by the customer service team members to ensure they adhere to health and safety guidelines, including food handling, sanitation, and equipment safety.
- Process Documentation: Create and maintain comprehensive process documentation for all customer service and operational workflows to ensure consistency and training ease.
Qualifications:
- Excellent written and verbal communication skills.
- Strong organizational skills and attention to detail with the ability to multitask.
- A motivational and enthusiastic contributor to the team.
- Experience in catering sales and/or operations in a fast paced sales environment.
- Proficient in Google Suite and Outlook.
- 3+ years of managerial experience, overseeing 4-6 team members.
- Knowledge of menu planning and food service operations.
- Willingness to learn and adapt to new tasks and responsibilities as needed.
- Ability to delegate, follow up, and lead by example.
- Ability to handle difficult situations and individuals with professionalism.
- Flexible schedule, with availability to work days, nights, weekends, and holidays.
- Valid driver’s license and clean driving record.
Preferred:
- Culinary background.
- Experience in training and developing food service staff.
- Prior catering or food service management experience.
- Serve Safe, Allergen Awareness, and T.I.P.S. Certification required. (Must be obtained within 90 days of hire date)
- CPR Certification.
- Familiarity with state and local health code guidelines.
- Spanish language skills.
Physical Demands:
- Must be able to talk, hear, and move freely in a semi-industrial work environment.
- Frequent visual observation of surroundings.
- Occasional lifting or carrying of up to 40 lbs.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
PREP COOKS
Multiple Positions Available:
Cold and Hot Side Prep Cooks Hours 6:00 a.m. – 2:00 p.m.
- Sandwich Cook – 4:00 a.m. – 12:00 p.m.
- 5-Dday workweek, including 1 weekend day
Qualifications:
- Good culinary techniques; knife skills, understanding of terms, measurements and cooking styles
- 2 or 4-year culinary degree preferred
- Previous experience as a Prep Cook in a high volume production kitchen
- ServSafe certification desirable
Do you like cooking on a great team in a professional kitchen?
If so, we have the opportunity for you!
Applicants must be enthusiastic, hardworking, possess strong sanitation skills, and be comfortable working in a professional kitchen environment.
We are seeking self-motivated employees who work well in a fun, positive, fast-paced team environment with possibilities for advancement.
Pay: $18-$21 per hour; DOQ
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
FOOD EXPEDITOR
Job Overview:
The Food Expeditor will work on a team to expedite large volume of daily food orders, ensuring accuracy quality and timeliness. Assist with delivery driver issues, and logistics to provide the best possible customer service to our clients.
Essential Job Functions:
- Possess thorough understanding of expediting process from early morning until closing
- Act as a liaison/mentor between delivery drivers, sales team and kitchen
- Verify and inspect food orders for quality correctness, temperature, and presentation
- Pack out deliveries and load vehicles to ensure vehicles are loaded in a timely manner and deliveries are made on time, without any issues
- Run reports as needed
- Prepare set-ups with team
- Working knowledge of procedural tasks such as breakfast set-ups, boxed lunches, and desserts
- Monitor paper goods being packed daily
- Ensure exceptional customer satisfaction through product quality and employee efficiency and productivity
Requirements:
- Prior food service experience in a high-volume production kitchen
- Ability to work well under pressure in a fast paced, high volume business environment
- Ability to problem solve and use proper judgement
- ServSafe Certification, Allergen Awareness Certification, excellent sanitation practices
- Excellent organizational skills, attention to details and the ability to multi-task
- Strong logistical experience
- Adapt quickly to changes in standard procedures and work duties
- Must have valid driver’s license and a clean driving record
- Must have excellent Sanitation practices
- Person must be able to lift up to 50lbs
- Person must be able work on their feet throughout the day
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
DELIVERY DRIVER
Essential Job Functions:
- Demonstrate excellence in customer service when dealing with clientele and corporate drop-off
- Carry a $100,000 /$300,000 auto insurance policy if operating a personal vehicle
- Must be willing to use your own vehicle for deliveries. We offer mileage reimbursement and toll reimbursement
Requirements:
- Ability to work well under pressure in a fast paced, high volume business environmeny
- Ability to problem solve and use proper judgement
- Strong logistical experience
- Must have valid driver’s license and a clean driving record
- Must have excellent Sanitation practices
- Person must be able to lift up to 50lbs
- Person must be able work on their feet throughout the day
- Carry a $100,000 /$300,000 auto insurance policy if operating a personal vehicle
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
Part Time Opportunities
EVENT CHEF
Essential Job Functions:
- Manage the culinary execution of our events off site
- Facilitate food preparation and production
- Adhere to company recipes and standards
- Ensure food is handled safely and according to proper sanitary procedures
- Work closely with Lead Servers to coordinate all event details to ensure successful events
- Develop new innovative menu ideas with a creative approach to presentation
- Manage all details related to event execution
Qualifications:
- At least 1-year off-site catering experience or the equivalent in a fast paced, high volume kitchen environment
- 2 or 4-year culinary degree preferred
- Previous experience as line cook in catering, restaurant, or other hospitality company
- ServSafe Certification required
- Allergen Awareness Certification required
- Excellent time management
Physical Demands:
- The employee is required to hear, see, sit, stand, reach, lift, bend, kneel, stoop, climb, push, and pull items weighing 55 pounds or less on a regular basis
EVENT ASSISTANT CHEF
Essential Job Functions:
- Assist with the culinary execution of our events off site
- Participate in food preparation and production
- Adhere to company recipes and standards
- Ensure food is handled safely and according to proper sanitary procedures
- Work closely with Lead Servers to coordinate all event details to ensure successful events
Qualifications:
- At least 1-year off-site catering experience or the equivalent in a fast paced, high volume kitchen environment
- Previous experience as line cook in catering, restaurant, or other hospitality company
- ServSafe Certification required
- Allergen Awareness Certification required
- Excellent time management
Physical Demands:
- The employee is required to hear, see, sit, stand, reach, lift, bend, kneel, stoop, climb, push, and pull items weighing 55 pounds or less on a regular basis
EVENT BARTENDERS
Essential Job Functions:
- Greet our guests in a friendly and welcoming manner
- Take orders from guests, and deliver food and beverage in an efficient and hospitable manner
- Ensure that bar and surrounding areas are clean and neat
- Prepare drinks according to company standards and federal regulations
Qualifications:
- Outstanding customer service abilities and friendly demeanor
- Must be able to function in a fast paced environment
- TIPS Certification required
- Minimum one year experience bartending; previous experience in private/country clubs, hotel banquets or high-end restaurant a plus.
- Excellent knowledge of beer, wine, and spirits
Physical Demands
- Must be able to stand for long periods of time
- Must be able to lift up to 30 lbs.
EVENT SERVERS
Essential Job Functions:
- Greet our guests in a friendly and welcoming manner
- Take orders from guests, and deliver food and beverage in an efficient and hospitable manner
- Ensure that all serving areas and dining rooms are clean and neat
- Communicate any special dietary needs to chef and event manager
Requirements:
- Outstanding customer service abilities and friendly demeanor
- Must be able to function in a fast paced environment
- TIPS Certification required
Physical Demands:
- Must be able to stand for long periods of time
- Must be able to lift up to 30 lbs.
We are an Equal Opportunity Employer
The Gordon Companies is proud to be an Equal Employment Opportunity employer. All employment decisions are made on the basis of qualifications, merit, and business need. We do not discriminate based on any protected status including race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
Apply Today!
Our Address
- 150 Gould Street
- Needham, MA 02494
Opening Hours
- Monday - Friday: 7:30 AM to 5 PM
- Saturday: 8 AM to 2 PM
- Closed Sunday