FAQs
General Information
Monday – Friday: 7:30am–5pm and Saturday: 8am–2pm.
We are closed on Sunday, unless specified for special menus.
150 Gould Street Needham, MA 02494 for curbside pick-up.
Baker’s Best Catering is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Baker’s Best Catering collects information from our customers at several different points on our website.
Last updated: Jan. 21, 2025
The Baker’s Best mobile message service (the “Service”) is operated by Baker’s Best (“Baker’s Best”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Baker’s Best’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Baker’s Best through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Baker’s Best. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to +18337021563 or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Baker’s Best mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to +18337021563 or email htardif@gordonswine.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
Ordering & Cancellations
Orders can be placed by phone, through email, or online (pickup only).
To place an order by phone, please call 617-332-4588.
To place an order by email please send to SalesTeam@bakersbestcatering.com.
Click here to place a pickup order online through Toast
There is a $150 order minimum for all delivery orders (excluding tax and delivery).
Orders are confirmed when you receive an email confirmation.
We are now a proud partner of The Gordon Companies. Please note this change of sender for invoices and transactions.
We are dedicated to providing only top quality food and service to our customers. In order to maintain these high standards, we have a firm 12 pm deadline for placing next day orders. Orders placed during our busiest times may require additional notice.
Order cancellations must be received by Baker’s Best Catering no later than 10 am one business day prior to the date of the order. Cancellations can be sent by email to SalesTeam@bakersbestcatering.com or by calling our catering office at 617-332-4588.
Orders canceled after the deadline will require full payment for the order.
Corporate Accounts
Events
Our commissary at Baker’s Best Catering produces menu items that may contain or come in to contact with Wheat/Gluten, Milk, Eggs, Peanuts, Tree Nuts, Fish, Shellfish, and Soy. While we make every attempt to minimize the risk of cross contamination when informed about allergies, we offer no guarantees and accept no liability. Customers with food allergies need to be aware of the risk of consuming our products. We are not a nut free facility.
Our team understands the importance that dietary restrictions, food preferences and allergies play into events. We will happily accommodate any know food restrictions including gluten-free, vegan, dairy-free, nut-free, plant based, and more.
Tastings are provided at a cost of $150 per person (4 person maximum) and hosted at our catering commissary in Needham. If the event books, we will credit the tasting charge from the initial deposit.
Final guest count is due 10 business days from the date of the event and should include all guests and vendors.
We work closely with a rental company to provide all necessary rental items and kitchen equipment. A preliminary rental estimate is reflected on proposals and subject to change based on event details and site visits.
We have a liquor license for serving, not selling, alcohol. Our TIPS certified bartenders are included in our service charges, which vary by event size and duration. We collaborate with a beverage vendor for a tailored selection, with post-event billing based on consumption.
Our staff attire is a bistro-style uniform (black shoes, black pants, black button-down shirts, and a black apron). For casual events in the summer we offer, a black polo shirt to replace the button-down shirt/tie and a black apron.
Staff hours are estimated from pack out of your event at the Needham Commissary, travel-time and set-up, duration time of event, clean-up, and return to our Needham commissary.
Staff hours are finalized post-event based on actual hours worked.
Any menu items remaining that are safe for consumption will be packed into recyclable containers and left for the client.
Click here to learn more and visit our FAQ page.